Our policy for returns lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned with all of its original packaging.
To complete your return, we require a receipt or proof of purchase showing that you purchased your product directly from sightandsoundgallery.com.
SECTION 2 - REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time we will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Credits typically take 3 to 5 days to process and will vary based on your bank and or your original method of payment.
SECTION 3 - EXCHANGES (if applicable)
We only replace items if they are defective or damaged. You must notify us in writing within (5) business days of delivery if you have received a defective product. If you need to exchange your defective item for the same item, send us an email at info@sightandsoundgallery.com and follow the shipping instructions below. Please make sure to email us before shipping your item.
SECTION 4 - SHIPPING FOR RETURNS & EXCHANGES
To return or exchange your product, mail your product to: 275 Buckhead Ave. NE, Atlanta, Georgia 30303
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Your original shipping costs, if any, are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
